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We have cooperated with more than 200 countries in solar energy projects and road lighting projects. We have exported products to many countries and participated in many important government projects around the world.
We have cooperated with more than 200 countries in solar energy projects and road lighting projects. We have exported products to many countries and participated in many important government projects around the world.
Anern has 16 years of experience in solar lighting and solar product manufacturing. Anern is headquartered in Guangzhou. With a production base of 7,000 square meters, our company has an R&D team of more than 100 people.
Full-range Professional Support Throughout the Product Life Cycle
Anern will make the most effort to support reliable and efficinet after-sales service for you, in order that your system may operate stable and reduce downtime.
If you have any questions under using, you can submit an official after-sales request on our website or call our customer service hot line so as get detail information from your dedicated sales representative.
To improve troubleshooting efficiency, we recommend that you attach photos or videos of the problem when submitting your request. This helps our technical engineers accurately identify the root cause and propose targeted solutions.
Whether you need consultation on daily operations, system maintenance, or future system expansion, our experienced technical team is ready to provide you with professional guidance and support. In addition, Anern regularly shares product maintenance guides and the latest industry technology trends to help customers optimize system performance and extend product lifespan.
After-Sales Service Scope
Anern offers after-sales support in line with the warranty and product conditions.Please note that Anern reserves the right to decline after-sales service due to the following circumstances:
The products have been dismantled, altered or repaired without prior consent from Anern
Reason for failure is not in manufacturing, technology, or material qualities
The product is not covered by this warranty.
The products are not manufactured by Anern
All after-sale service enquiries are assessed by product category, warranty status and actual operating conditions.
